Privacy Policy

1. Data We Collect

When you submit an enquiry through our contact form, we collect:

• Your name (required)
• Your email address (required)
• Your phone number (optional, if you choose to provide it)
• The content of your message, which may include information about your watch

We also collect standard server log information (IP address, browser type, referring page, timestamp) and, where you consent, analytics data about how the site is used. We do not collect financial or payment information through this website.

Legal basis for processing: Processing of enquiry data is based on your consent when submitting the form, and on our legitimate interest in responding to service enquiries. Analytics and cookie data are processed with your consent.

Retention: Enquiry data is retained for 36 months from last contact, after which it is deleted. Server logs are retained for 12 months.

2. How We Use Your Data

• To respond to your service enquiry and arrange or quote for watch repair work
• To contact you regarding the progress of a service you have booked
• To improve the website and understand how visitors use it (analytics, with consent)
• To comply with applicable Thai law and regulatory requirements

We do not sell personal data to third parties. We do not send marketing communications unless you explicitly request them. We do not use your data for automated decision-making.

3. Sharing of Data

We may share data with:

• Website hosting provider — to operate the site and store form submissions securely
• Analytics service (e.g. Google Analytics) — for aggregated website usage analysis, subject to your cookie consent
• Authorities — if required by Thai law or legal process

Any third-party processors are required to handle data in accordance with applicable data protection standards.

4. Data Protection Measures

• The site is served over HTTPS with TLS encryption
• Access to form submission data is restricted to authorised personnel only
• We maintain regular security reviews of our hosting environment
• In the event of a data breach affecting your personal data, we will notify you without undue delay

5. Cookies

Our website uses cookies to support basic site functionality and, with your consent, to collect analytics data. You can manage your preferences through the cookie banner or our Cookie Policy. Essential cookies cannot be disabled as they are required for the site to operate correctly.

6. Your Rights

Under Thailand's Personal Data Protection Act B.E. 2562 (PDPA), you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — request correction of inaccurate data
• Erasure — request deletion of your personal data, subject to legal obligations
• Portability — receive your data in a structured, machine-readable format
• Objection — object to processing based on legitimate interest
• Withdrawal of consent — withdraw consent at any time, without affecting lawfulness of prior processing
• Complaint — lodge a complaint with the Office of the Personal Data Protection Committee (PDPC Thailand)

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

7. Third-Party Links

Our site may link to external resources. We are not responsible for the privacy practices of other websites and recommend you review their policies independently.

8. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from minors. If you believe a minor has submitted data to us, please contact us so we can remove it.

9. Policy Updates

We may update this policy from time to time. The date at the top of this page reflects when it was last revised. Continued use of the site following a change constitutes acceptance of the updated policy.

10. Contact

For any data-related enquiry:

Mainspring
305 Phahonyothin Road, Chatuchak, Bangkok 10900, Thailand
Email: [email protected]
Phone: +66 2 941 6273